Case studies
Read what real customers have to say about our products and services
Learn about our customer engagement program
Read what real customers have to say about our products and services
We’ve managed to improve our customer data, reduce costs and provide a better customer experience—all while staying way ahead of the ROI. We’re thrilled with the first class products and services that have been provided; Experian Data Quality is clearly an industry leader.
One of Brooke’s long-standing clients, a leading wireless infrastructure company, engaged them to develop a new customer portal within Salesforce. Brooke needed a solution that offered the necessary flexibility and capability to enable the transition to take place as efficiently and smoothly as possible. See how Experian was able to help!
BIG CITY OPTICAL is a regional eye care practice with 17 locations across Chicago and the city’s North Shore. The team was excited to grow their client base when they acquired a patient list from another local practice. However, BIG CITY OPTICAL was left with the urgency of assembling and validating the new patient list to maximize retention while delivering a seamless experience.
IKEA is world-renowned for producing well-designed, high-quality home furnishings. To properly match a member to the enriched dataset, IKEA needed verified mailing addresses, a critical component of the matching process. See how since introducing Experian’s real-time address validation solution, IKEA Australia has significantly improved the accuracy and completeness of the addresses captured.
Homepoint, a leading mortgage originator and servicer in the United States, works with a nationwide network of more than 8,500 mortgage broker and correspondent partners to put consumers front and center of the homebuying and ownership experience. As a mortgage lender, Homepoint must report accurate customer credit data by adhering to the Metro 2® credit reporting format, as created by the Consumer Data Industry Association (CDIA). With Experian’s DataArc 360™, powered by Aperture Data Studio, Homepoint saved 50 hours per month by automating and operationalizing their data. Read the case study to find out how they did it!
GS1 Australia, a leading, not-for-profit organization that develops and maintains global standards for efficient business communication, has enjoyed a long-standing partnership with Experian. As a forward-thinking company heavily focused on quality customer data, GS1 has developed a robust data quality management strategy, of which Experian’s data validation solutions play an integral part. Learn how real-time data validation helped this company improve customer engagement, deliver a better user experience, reduce manual effort into their CRM, and more.
The Vitamin Shoppe masters the customer journey with Experian's data validation solutions
The Vitamin Shoppe has successfully integrated real-time address and email validation into multiple systems across their business, resulting in proven success as measured by a variety of metrics from channel deliverability to reporting. In turn, this has provided the opportunity to effectively expand their loyalty program and deliver a seamless customer journey, even during these uncertain times.