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Data quality for debt collections

Reach more debt account holders with email

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Improve digital collections with accurate email data

Email has become an increasingly effective channel for digital debt collections, giving collectors new ways to connect with borrowers while reducing reliance on costly, manual outreach methods. With accurate and up-to-date email addresses, collections teams can stand up or expand digital outreach programs that reach more account holders through a channel many borrowers now prefer.

Verified email data enables collectors to connect with distressed borrowers more consistently, increase response rates, and expand debt portfolios at a fraction of the cost of traditional methods like phone calls and direct mail. Experian’s email verification and append solutions help collections organizations efficiently reach non-paying customers—even when only limited contact information, such as a name and address, is available—making email a scalable and cost-effective tool for debt recovery.

Empower your collections teams to expand email communication

INCREASE

 collections and conversion rates.

REDUCE

the cost of contacting debtors.

IMPROVE

collections team job satisfaction and retention.

Strengthen borrower and collector experiences with data quality

A data-driven collections strategy—powered by accurate, accessible contact data—improves both the borrower experience and collector efficiency. With reliable email data, collectors can deliver timely, personalized, and private communications, whether initiating contact or following up after a commitment to pay. This approach supports more respectful borrower interactions while helping organizations protect their brand reputation.

Strong data quality practices also benefit internal teams. By reducing time spent researching or correcting borrower contact information, collectors can focus on meaningful engagement rather than manual investigation. Access to accurate data helps decrease frustration, improve morale, and reduce turnover in an industry where efficiency and resilience are critical to success.

 

Talk to a data expert today!