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Data quality for the public sector

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Trusted data quality supports effective government services

Federal, state, and local government agencies share a common mission: delivering effective services to constituents while managing costs responsibly. Achieving this goal depends on access to accurate, consistent, and reliable data. Although public sector organizations collect large volumes of information from many sources, inconsistent standards and poor data quality can make that information difficult to use and trust.

Regardless of agency size, strong data governance is essential to meeting constituent needs. As agencies modernize systems and expand digital services, measuring and managing the quality of contact data becomes increasingly important. By improving data accuracy across systems, agencies can communicate more effectively, deliver better constituent experiences, reduce operational inefficiencies, and lower costs — all while building greater trust with the communities they serve.

We can help you with...

Data migration

Modernization projects can mean lots of time, money, and stress on your agency. Our powerful data migration solution, can help you profile, cleanse, and standardize your data in preparation for a data conversion, shaving weeks or even months off of your project timeline.

Data quality management

Bring the power of your data into the hands of those who use it most: your business users. With our data quality management platform’s user-friendly design, built-in rules, and robust data management capabilities, you can access and analyze your agency’s data more efficiently than ever before.

Data matching

With a single view of your constituents, you can deliver products and services more efficiently. Our robust matching engine intelligently discovers links between your contact records, allowing you to identify and remove duplicates and suppress records that you cannot use.

Data enrichment

Unlock greater understanding of your constituents with a variety of information types. With insight into their demographic, behavioral, household, life event, and geographic information, you can provide a more personalized experience.

Email verification

Email is an efficient way to communicate with constituents, however bounced emails can quickly become a headache. With our email verification solution, you can instantly identify whether an email address is valid and deliverable using our real-time, automated, or one-off list cleanse solutions.

Address verification

Reach your constituents the first time you mail them. With our address validation, you can cleanse your customer records against the latest U.S. Postal Service® (USPS) address data in real-time, in automated batches, or one-off list cleanses.

NCOA processing

On average, 14 to 18 percent of your constituents will change addresses in a given year. With our NCOALink® processing, you can ensure your address database is up to date by searching through the USPS® change-of-address form (COA®) for the past 48 months.

Phone verification

When it comes to reaching your residents quickly, picking up the phone is still the gold standard. Our phone verification solution lets you validate phone numbers as they are being collected across any channel. We can tell you if a number is for a mobile or landline, which is critical for compliance.

Experience the power of accurate & reliable data

Get the most out of your contact data with validation solutions that will allow those in the public sector industry to:

  • Improve customer interaction rates with accurate contact data
  • Remove the need to manually update or fix incorrect data
  • Increase employee productivity with tools that let them handle more customers.

Ready to improve your business with accurate data? Contact us today to learn more about our data validation products and services!

 

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