“Digital transformation” has become a buzzword in just about every industry, and still, the collections space has been slow to adapt.
Inevitably, consumer preferences have changed over time. Digital communications are expected and preferred, as they allow consumers to engage when they want to, on the channel they want, on the device they prefer. Other financial services have already shifted their strategies.
We will take you through the benefits and challenges that collections agencies should consider when adding digital communications to their outreach strategies.
The 3 key takeaways you’ll learn:
- How digital-first collections reaps benefits beyond adapting to changing consumer communication preferences
- How important it is to consider data quality, email infrastructure and validation before adding email as an outreach channel
- How to future proof your foundation for digital collections
About TrueAccord:
TrueAccord is reinventing the relationship between creditors and lenders with a machine learning-driven, digital approach to debt collection. Our technology personalizes outreach to each customer across digital channels, continuously optimizing for performance while delivering a customer experience that builds long-term brand loyalty.
